Privacy Policy
Privacy Policy
Last updated: 14 November 2026
At Café Lux, we take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
1. Who We Are
Café Lux is responsible for the personal information collected through our website and business activities.
Business name: Café Lux
Business address: C/O The Financial Management Centre, Meads Business Centre, 19 Kingsmead, Farnborough, United Kingdom, GU14 7SR
Email: info@luxcoffeebeans.co.uk
Website: https://www.cafe-lux.co.uk/
For the purposes of UK data protection legislation, the business operating Café Lux is the data controller.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address and telephone number
- Information provided through contact forms and enquiries
- Mailing list subscriptions and marketing preferences
- Customer correspondence, enquiries and feedback
- Order, payment or subscription information where applicable
- Technical information, including IP address, browser type and device information
- Website usage information collected through cookies and analytics tools, where enabled
We only collect information reasonably necessary to provide our services and operate our business.
3. How We Collect Your Information
We may collect personal information when you:
- Visit or browse our website
- Contact us by email, telephone or social media
- Subscribe to our mailing list
- Make an enquiry about our café, products or services
- Place an order or purchase a product or subscription, where available
- Interact with website cookies or analytics tools
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and customer requests
- Provide information about Café Lux and our products
- Process orders, payments and subscriptions where applicable
- Provide customer service and support
- Send newsletters, offers and updates where legally permitted
- Improve our website and customer experience
- Maintain business and financial records
- Comply with legal and regulatory obligations
5. Our Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases where applicable:
Contract: Where processing is necessary to fulfil a purchase, order or other agreement with you.
Legitimate interests: Where necessary to respond to enquiries, improve our services and operate our business, provided these interests do not override your rights.
Consent: Where you have agreed to receive marketing communications or accept optional cookies.
Legal obligation: Where processing is necessary to comply with applicable laws.
6. Marketing Communications
If you subscribe to our mailing list, we may send you updates about Café Lux, including news, promotions, events and product announcements.
We will obtain consent where required under applicable marketing laws.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting info@luxcoffeebeans.co.uk.
We do not sell your personal information to third parties.
7. Website Analytics, Advertising and Remarketing
We may use analytics and advertising technologies to understand how visitors interact with our website, measure the effectiveness of our marketing campaigns and promote Café Lux to relevant audiences.
These technologies may include:
- Google Analytics 4 (GA4): To understand website traffic, visitor interactions and how people use our website.
- Google Ads: To measure advertising performance, track conversions and, where enabled, show relevant advertisements to people who have previously visited our website.
- Meta Pixel: To measure the performance of advertising campaigns on Facebook and Instagram, understand website interactions and support remarketing activities.
These services may collect information such as your IP address, device and browser information, pages visited, interactions with our website and information about how you arrived at our website.
Where enabled and legally permitted, we may use this information to create advertising audiences, including groups of people who have previously visited our website or interacted with our content.
We may also use aggregated or anonymised information to understand advertising performance and improve our marketing activities.
Where required by law, we will obtain your consent before using non-essential analytics and advertising cookies or similar tracking technologies.
Information collected through these technologies may be processed by third-party providers, including Google and Meta, in accordance with their respective privacy policies.
You can manage your cookie preferences through our website and adjust advertising preferences through the relevant advertising platforms.
8. Sharing Your Information
We may share personal information with trusted third-party service providers where necessary to operate our business.
These may include:
- Website hosting and maintenance providers
- Email marketing platforms
- Payment processing providers
- Online ordering or subscription services
- Website analytics providers
- Professional advisers and regulatory authorities where legally required
We take reasonable steps to ensure personal information is handled securely and in accordance with applicable data protection legislation.
9. International Data Transfers
Some third-party service providers may process personal information outside the United Kingdom.
Where this occurs, we take appropriate steps to ensure that suitable data protection safeguards are in place.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Financial and transaction records may be retained for up to six years or longer where legally required.
Customer enquiries and correspondence are retained for as long as reasonably necessary to manage enquiries and business relationships.
Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required, subject to any limited records needed to respect your preferences.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
We restrict access to personal information where appropriate and use reputable third-party service providers to support our operations.
12. Your Data Protection Rights
Under UK data protection legislation, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Request restriction of processing
- Object to certain processing activities
- Request transfer of your information where applicable
- Withdraw consent where processing relies on consent
To exercise these rights, please contact info@luxcoffeebeans.co.uk.
We will respond in accordance with applicable legislation, normally within one calendar month.
13. Cookies
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve the user experience.
For further information, please read our Cookie Policy.
14. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and external ordering or subscription services.
We are not responsible for the privacy practices of these websites and recommend reviewing their individual privacy policies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business operations or legal obligations.
Any updates will be published on our website with a revised date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Café Lux
C/O The Financial Management Centre, Meads Business Centre, 19 Kingsmead, Farnborough, United Kingdom, GU14 7SR
Email: info@luxcoffeebeans.co.uk
Website: https://www.cafe-lux.co.uk/
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk
Telephone: 0303 123 1113